14 days to return. 14 days to refund. No small print.
Operated by Harlequin Chesterfield Sofa Ltd, SLW Chesterfields hand-builds and sells leather sofas, chairs, tables, home accessories, patchwork furniture, leathers, beanbags, footstools, and storage boxes. This page sets out exactly how returns work across our full range, how bespoke and made-to-order pieces are treated differently, what happens if something arrives faulty, and precisely when and how you'll be refunded.
Email Us to Start a ReturnEverything covered, in order
Who this policy covers
Every order placed with us
This policy applies whenever you purchase from SLW Chesterfields, whether through our website, over the phone, or by email — including sofas, chairs, tables, home accessories, patchwork pieces, leathers, beanbags, footstools, and storage boxes. This Returns & Refunds Policy applies to consumer purchases from Harlequin Chesterfield Sofa Ltd, company number 15921383, trading as SLW Chesterfields.
Consumers and trade buyers, treated fairly
Most of our customers are individual consumers, and the statutory return and refund rights explained below apply to you in full. We also supply hotels, bars, pubs, and restaurants; Section 12 explains how commercial orders are handled, since statutory consumer rights are legally reserved for individual consumers, not businesses.
SLW Chesterfields is owned and operated by Harlequin Chesterfield Sofa Ltd, registered in England and Wales (Company No. 15921383). We craft each piece at our workshop in Bury, Greater Manchester, and currently ship exclusively to addresses within the United Kingdom. Registered office: 169 Tottington Road, Bolton, England, BL2 4DF. Every return and refund right described on this page is provided in addition to, and does not reduce, your statutory rights under UK consumer law.
Your 14-day return window
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy a standard, ready-made item from us online, by phone, or by email, you have 14 calendar days to return it and change your mind — no reason required.
The return window
Standard itemsYou have 14 calendar days from the day after you (or a person you've nominated) receive the goods to request a return, for any reason or none at all.
A further 14 days to send it back
Standard itemsOnce you've told us you want to return an item, you have a further 14 days to return the goods or arrange collection, unless we've already offered to collect them from you.
No reason needed
Standard itemsThis is a genuine "change of mind" right. You don't need to explain why, and it doesn't affect any additional rights you have if an item later turns out to be faulty.
Important: the 14-day return right above applies to standard, ready-made stock items. Because many SLW Chesterfields pieces — including every Patchwork Collection sofa and any item ordered in a custom leather colour or combination — are built to your specification, they are treated differently under the law. Section 03 explains exactly how.
Made-to-order and personalised items
The statutory right to return does not apply to goods that are genuinely made to your individual specifications or are clearly personalised, under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
What counts as bespoke
Made-to-orderThis may include furniture made to non-standard dimensions, or incorporating a unique combination of coverings, colours, feet, studs, cushion arrangements, or other bespoke alterations requested by you — including any Harlequin Patchwork Collection piece and any custom leather-specification sofa, chair, or footstool.
What counts as standard stock
Ready-madeHome accessories, storage boxes, footstools, and beanbags sold in fixed, pre-set colours as shown on the product page — with no custom specification submitted by you — are standard stock items and carry the full 14-day return right described in Section 02.
We will always clearly tell you, before you place your order, when an item is being made to your individual specification and the statutory return right will not apply. This restriction does not affect your rights where goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract — see Section 11.
Clearance, ex-display, and photo-shoot stock
Not sold "as seen"
Clearance, ex-display, cancelled-order, and photo-shoot products are not sold on a "sold as seen" basis. Any known marks, wear, damage, or other defects will be clearly described to you before purchase.
Disclosed defects and your rights
You will not normally be able to make a claim concerning a specific defect that was clearly disclosed and accepted before purchase. Your remaining statutory rights are unaffected, and where an eligible clearance, ex-display, or stock product is purchased online, the standard 14-day return right in Section 02 will apply.
How to request a return
To return an item, you must inform us of your decision by a clear statement — an email, letter, or telephone call is fine. Please include your order number, the item concerned, and the date it was delivered.
By email
By phone
In writing
169 Tottington Road, Bolton, England, BL2 4DF
We will acknowledge your request within 2 business days and explain the next steps, including any applicable return or collection arrangements and costs. If you're reporting a fault or damage, please also send clear photographs where possible.
Returning or collecting your item
If your order hasn't shipped
We simply cancel production or dispatch and confirm your refund — there is nothing further for you to do.
If your order has already arrived
You must return the item to us, or arrange for its collection, without undue delay and in any event within 14 days of telling us you wish to return it, unless we have already offered to collect it from you.
Furniture collections
Given the size of most SLW Chesterfields furniture, we will arrange a collection with you directly rather than ask you to ship it yourself. Please do not return furniture to our registered office or workshop without prior agreement — we'll explain the correct arrangement when you contact us.
Smaller items
Leathers, beanbags, footstools, and storage boxes may sometimes be suitable for a standard courier return; we will confirm the best method for your specific item when you contact us.
Condition of returned goods
You may inspect the goods in the same way that you reasonably would in a shop — sitting on a sofa or chair to check it, for example, is entirely reasonable. We may make a reasonable deduction from your refund where the value of the goods has been reduced by handling beyond what was necessary to establish their nature, characteristics, and functioning.
Please keep leather items away from sharp objects and direct heat while awaiting collection, and retain original packaging where possible, as this helps protect the piece in transit.
Return and collection costs
Unless the goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract, you will be responsible for the direct cost of returning them.
Typical furniture collection costs
Because furniture cannot normally be returned by post, collection generally costs between £150 and £350, depending on the size of the item and the delivery location. We will provide the applicable estimated collection cost before you place your order, and confirm it again if you request a return.
Remote locations
Collections from Northern Ireland, the Scottish Highlands, islands, and other remote locations may cost more. Where goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract, we will be responsible for reasonable return or collection costs instead of you.
Your 14-day refund window
Once your return is confirmed as eligible, we operate a straightforward 14-day refund turnaround, in line with the timings set out below.
| Situation | When you'll be refunded | Method |
|---|---|---|
| We have offered to collect the goods | Without undue delay, and no later than 14 days after we are informed of your decision to return | Original payment method |
| We have not offered to collect the goods | Within 14 days of receiving the goods back, or of you providing evidence they've been returned, whichever is earlier | Original payment method |
| Faulty, damaged, or misdescribed goods | Within 14 days of us confirming the issue, per Section 11 | Original payment method, including any standard delivery charge you paid |
Refund method and deductions
What's included
We will refund all eligible payments, including the cost of our least expensive standard delivery option. Additional costs resulting from your choice of an upgraded or premium delivery service will not be refunded.
How you're refunded
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We will not charge you a fee for processing an eligible refund.
Deductions: we may make a reasonable deduction from the refund where the value of the goods has been reduced by handling beyond what was necessary to inspect them. We will always explain any deduction clearly, in writing, before finalising your refund. After we have processed a refund, the time taken for the money to actually appear in your account may depend on your bank or payment provider.
Faulty, damaged, or misdescribed goods
Your rights here are separate from, and broader than, the 14-day change-of-mind right — and they apply to bespoke and made-to-order pieces as well as standard stock.
At the point of delivery
Please inspect your furniture at the time of delivery wherever reasonably possible. If you discover visible damage, missing items, or another problem, please contact us promptly with your order number, a description of the issue, and clear photographs where possible. Failure to record damage on the delivery paperwork does not affect your statutory rights.
First 30 days
Under the Consumer Rights Act 2015, if an item is faulty, not of satisfactory quality, or not as described, you have a short-term right to reject it for a full refund within the first 30 days of delivery.
After 30 days
You're entitled to a repair or replacement. If that isn't possible, doesn't work, or isn't provided within a reasonable time, you can request a price reduction or a full refund. Depending on the circumstances, the remedy may include repair, replacement, a price reduction, or a refund.
Bespoke pieces included: the materials-exemption in Section 03 covers change-of-mind returns only. It does not remove your right to a repair, replacement, or refund if a Patchwork or custom-leather piece arrives faulty or is not what you specified.
Trade and hospitality orders
We regularly supply hotels, bars, pubs, and restaurants with bespoke banquette seating and fitted leather furniture. Because statutory consumer return and refund rights under the Consumer Contracts Regulations 2013 apply only to individuals acting outside a trade, business, craft, or profession, commercial orders are handled under separate, individually agreed terms.
Individually agreed terms
Return windows, deposit requirements, and any restocking or cancellation charges for trade and hospitality projects are set out in writing in your quotation or order confirmation before you commit, since these projects are typically bespoke, made-to-measure, and installed on-site.
Consistent protection either way
Even though statutory consumer return rights don't apply to business purchases, we apply the same standard of clear communication, fair dealing, and written confirmation to every trade order that we apply to consumer orders — including a fair remedy for any faulty or misdescribed goods.
Exchanges
We don't operate an automatic like-for-like exchange scheme, since most exchanges for furniture involve a fresh made-to-order build. If you'd like a different leather, size, or piece instead of a refund, contact us at slwchesterfields@icloud.com and we will process it as a return of the original item under this policy, alongside a new order for your preferred piece, so both transactions stay clear and correctly documented.
How we update this policy
We review this Returns & Refunds Policy periodically to keep it accurate and aligned with current UK consumer law. When we make a material change, we update the "Last updated" date at the bottom of this page. The version in force at the time you place an order is the version that applies to that order. Nothing in this policy limits or excludes any rights you have under applicable consumer law.
Questions about a return or refund
Phone
Business hours
Mon–Fri, 09:00–18:00 (GMT), Bolton, England
Company information
SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd
- Registered company name
- Harlequin Chesterfield Sofa Ltd
- Company number
- 15921383
- Registered address
- 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom
- Workshop & trading address
- New Victoria Mills, Wellington Street, Bury, BL8 2A, United Kingdom
- Phone
- +44 07947 700380
For full contractual terms, see our Terms & Conditions. For your right to cancel an order before it's delivered, see our Cancellation Policy. For how we handle your personal data, see our Privacy Policy.
All of our policies, in one place
Last updated and effective: July 24, 2026 — SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd, Company No. 15921383. Registered address: 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom.