Your data, handled the way our leather is: with care.
Operated by Harlequin Chesterfield Sofa Ltd, SLW Chesterfields hand-builds and sells leather sofas, chairs, tables, home accessories, patchwork furniture, leathers, beanbags, footstools, and storage boxes. This page explains, in plain English, exactly what personal data we collect when you browse or buy from us, why we collect it, who we share it with, and the rights you hold over it under UK data protection law.
Email Us About Your DataEverything covered, in order
Who we are and what this policy covers
The data controller
SLW Chesterfields is a trading name of Harlequin Chesterfield Sofa Ltd, registered in England and Wales (Company No. 15921383). We are the "data controller" for the personal data described in this policy, meaning we decide why and how your data is used when you visit slwchesterfields.com or place an order with us.
Who this policy applies to
This policy applies to every visitor, customer, and enquirer across our full range — sofas, chairs, tables, home accessories, the Harlequin Patchwork Collection, leathers, beanbags, footstools, and storage boxes — whether you browse a product page, submit an enquiry, or place an order by website, phone, or email. It applies equally to consumers and to the hotels, bars, pubs, and restaurants we supply.
This policy is written specifically for how SLW Chesterfields actually operates: a UK-based, made-to-order leather furniture workshop shipping only within the United Kingdom, not adapted from a generic template. Where we describe a practice below, it reflects what we genuinely do with your data — nothing more and nothing less. Every right described here is provided in addition to, and does not reduce, your statutory rights under UK data protection law.
Personal data we collect
We only collect the data we genuinely need to take your enquiry, process your order, build and deliver your furniture, and support you afterwards.
Identity & contact details
Your name, email address, telephone number, billing address, and delivery address, provided when you order, enquire by email or phone, or use our email contact page.
Order & transaction details
Products ordered, chosen leather colour and specification for bespoke and Patchwork pieces, order value, order history, delivery instructions, and correspondence about your order.
Payment data
We never see or store your full card number. Payment card details are entered directly into our payment processor's secure system; we only retain a record that payment was received, and the last four digits of your card for order-matching purposes.
Enquiry & communication data
Any message content, questions, or attachments you send us through our email contact page, direct email, phone call, or social media message, including hotel, bar, pub, and restaurant trade enquiries.
Technical & usage data
Your IP address, browser type, device type, and pages viewed, collected automatically when you browse slwchesterfields.com, including which product categories and listings you view.
Photos & social content
If you tag us or send us photographs of our furniture in your home or venue, we collect the image and any accompanying caption or username, as described further in Section 08.
What we do not collect: we do not knowingly collect special category data (such as health, religious, or biometric information), and we do not request or store your full payment card number, CVV, or bank account details at any point.
How we use your data
We use your personal data only for the purposes set out below — never for anything you would not reasonably expect from a furniture maker you've contacted.
To process and fulfil your order
Taking payment, confirming your specification (including bespoke leather and Patchwork choices), building your piece at our workshop in Bury, arranging delivery or collection, and keeping you updated at each stage.
To respond to enquiries and provide customer service
Answering questions about products, leathers, sizing, trade orders, cancellations, returns, and warranty or faulty-goods matters.
To meet our legal and accounting obligations
Keeping records required for UK tax, accounting, consumer protection, and product liability law, and responding to lawful requests from regulators or law enforcement.
To improve our website and product range
Understanding, in aggregate, which products, leathers, and categories customers are interested in, so we can improve our website and the ranges we offer.
To send you marketing, where you've agreed to it
Sending information about new collections, leathers, or offers only where you have opted in, as explained in Section 14. You can withdraw this consent at any time.
To protect our business and our customers
Detecting and preventing fraud, abuse, or unauthorised transactions, and safeguarding the security of our website and systems.
Our legal basis for using your data
Under UK GDPR, we must have a valid legal basis for every use of your personal data. Here is which basis applies to each purpose above.
| What we do | Legal basis |
|---|---|
| Processing your order, payment, and delivery | Performance of a contract with you |
| Responding to enquiries and customer service | Performance of a contract, or our legitimate interest in assisting a prospective customer |
| Keeping tax, accounting, and consumer-law records | Compliance with a legal obligation |
| Website analytics and product improvement | Our legitimate interest in understanding and improving our website and range, balanced against your privacy |
| Sending marketing communications | Your consent, given at the point of opt-in |
| Fraud prevention and website security | Compliance with a legal obligation and our legitimate interest in protecting our business and customers |
Legitimate interests, explained: where we rely on legitimate interest, we have considered whether our interest is outweighed by your rights and freedoms, and concluded it is not. You can object to processing based on legitimate interest at any time — see Section 13.
Who we share your data with
We do not sell, rent, or trade your personal data to anyone, under any circumstances. We only share it with the specific categories of organisation below, and only to the extent needed to run our business and fulfil your order.
Payment processors
To securely take payment for your order, without our staff ever handling your full card details directly.
Delivery & courier partners
To deliver or collect furniture, including specialist two-person delivery teams for larger sofas and Patchwork pieces, using your name, address, and phone number.
Website hosting & email providers
Our website is hosted on the Yola platform, and enquiry and order emails are handled through our business email provider, both of which process data strictly on our instructions.
Accounting & professional advisors
Our accountant and, where necessary, our legal advisors, bound by confidentiality, to help us meet our legal and tax obligations.
Analytics & advertising platforms
Where you've consented to non-essential cookies, tools such as website analytics or social media advertising platforms may receive limited technical data — see Section 07 for full detail and how to control this.
Regulators & law enforcement
Only where we are legally required to disclose data, for example in response to a valid court order or statutory request.
Payments and order data
We want checkout to feel as trustworthy as walking into our workshop in person, so here is exactly how payment and order information is handled.
Encrypted checkout
Card payments are processed through a PCI-DSS-compliant payment provider over an encrypted connection. Your card details are transmitted directly to that provider and are never stored on our own systems.
Order confirmation data
Once payment is confirmed, we retain your order reference, item specification, delivery address, and payment status so we can build, dispatch, and support your order, and so you can query it later.
No hidden data sale to advertisers
We do not share your order or payment history with advertisers or data brokers, and we do not use your purchase history to build a profile that is sold or licensed to third parties.
Cookies and tracking technologies
In line with the UK Privacy and Electronic Communications Regulations (PECR), here is every category of cookie our website may use, and how you can control each one.
Managing cookies: non-essential cookies are only set with your consent. You can accept, decline, or change your preference at any time through your browser settings, which let you block or delete cookies; instructions vary by browser and are available from your browser's help menu.
How long we keep your data
We keep personal data only for as long as it's genuinely needed for the purpose it was collected, then delete or anonymise it.
| Type of data | Typical retention period |
|---|---|
| Order, invoice, and payment records | 6 years from the end of the relevant tax year, to meet HMRC record-keeping requirements |
| Customer account and contact details | For as long as you remain an active customer, plus a reasonable period afterwards for warranty and after-sales support |
| General enquiries with no resulting order | Up to 24 months, then deleted unless you contact us again |
| Marketing consent records | Until you withdraw consent, plus a short period afterwards to record that withdrawal |
| Website analytics data | Typically retained in aggregated or anonymised form; individual identifiers are retained only as long as your cookie consent allows |
Keeping your data secure
Encrypted connections
Our website uses HTTPS encryption to protect data in transit between your browser and our servers.
Restricted access
Only staff who genuinely need it, to fulfil your order or respond to your enquiry, have access to your personal data.
Trusted, accountable providers
Our website host, email provider, and payment processor are all established, reputable providers bound by their own security and confidentiality obligations.
No system is completely immune to risk. While we take appropriate technical and organisational measures to protect your data, no method of transmission or storage is 100% secure. If we ever become aware of a data breach affecting your personal data, we will notify you and the Information Commissioner's Office where required by law.
International data transfers
SLW Chesterfields ships exclusively within the United Kingdom, and the great majority of your data stays with UK-based systems and providers.
Some of the service providers we use for hosting, payment processing, or website analytics may store or process data on servers located outside the UK, including in the United States or European Economic Area. Where this happens, we only work with providers who offer an adequate level of protection, such as through the UK's international data transfer framework, an adequacy regulation, or standard contractual clauses approved for use under UK GDPR. You can ask us for details of the specific safeguard used for any given transfer by emailing slwchesterfields@icloud.com.
Children's privacy
SLW Chesterfields sells furniture and home goods intended for adult purchasers, and our website is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us at slwchesterfields@icloud.com and we will delete it promptly.
Your rights, and how to exercise them
Under UK GDPR and the Data Protection Act 2018, you have the following rights over your personal data. All of them are free to exercise in the vast majority of cases.
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Ask us to correct inaccurate or incomplete data, such as a delivery address or order detail.
Right to erasure
Ask us to delete your data where we no longer have a valid reason to keep it, sometimes called the "right to be forgotten".
Right to restrict processing
Ask us to pause using your data in certain circumstances, for example while we investigate an accuracy dispute.
Right to data portability
Ask us to provide certain data to you, or transfer it to another organisation, in a structured, commonly used format.
Right to object
Object to processing based on legitimate interest, and to direct marketing at any time, with no need to give a reason for marketing objections.
To exercise any of these rights, email us at slwchesterfields@icloud.com or write to us at 169 Tottington Road, Bolton, England, BL2 4DF. We will respond within one calendar month, as required by law. We may need to verify your identity before actioning certain requests, and in limited circumstances (for example, where we have a legal duty to retain financial records) we may not be able to fully action a deletion request, in which case we will explain why.
Marketing preferences
We will only send you marketing emails about new collections, leathers, or offers if you have actively opted in, for example by ticking a consent box at checkout or on our contact page.
Opting out at any time
Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing slwchesterfields@icloud.com with "unsubscribe" in the subject line.
Order and service messages continue
Opting out of marketing does not affect essential order confirmations, delivery updates, or replies to enquiries you've raised with us, which we will continue to send as part of fulfilling your order.
Complaints to the Information Commissioner's Office
We hope you'll come to us first with any concern about how we handle your data, and we will always try to resolve it directly. However, you also have the right to lodge a complaint with the UK's independent regulator for data protection at any time: the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or by calling 0303 123 1113.
How we update this policy
We review this Privacy Policy periodically to keep it accurate and aligned with current UK data protection law. When we make a material change, we update the "Last updated" date at the bottom of this page. We encourage you to check this page from time to time; continued use of our website after an update means you accept the revised policy.
Questions about your data
By email
By phone
In writing
169 Tottington Road, Bolton, England, BL2 4DF
Business hours: Monday–Friday, 09:00–18:00 (GMT), Bolton, England. We aim to acknowledge data-related enquiries within 2 business days and to fully resolve rights requests within one calendar month, as required by UK GDPR.
Company information
SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd
- Registered company name
- Harlequin Chesterfield Sofa Ltd
- Company number
- 15921383
- Registered address
- 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom
- Workshop & trading address
- New Victoria Mills, Wellington Street, Bury, BL8 2A, United Kingdom
- Phone
- +44 07947 700380
For full contractual terms, see our Terms & Conditions. For details on cancelling an order, see our Cancellation Policy. For returns outside of cancellation, such as faulty goods after delivery, see our Returns & Refunds Policy.
All of our policies, in one place
Last updated and effective: July 24, 2026 — SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd, Company No. 15921383. Registered address: 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom.
Social media and tagged photos
We love seeing our furniture in your home, hotel, bar, or restaurant. Here is exactly what happens if you tag SLW Chesterfields or send us a photo.
What we may use
If you tag us on Facebook or Instagram, or email us a photograph, we may use your username, the image, and any caption you provide on our own social media pages, product pages, and marketing.
Your ownership and choice
You keep full copyright ownership of any photo you share. By tagging or sending us a photo, you grant us permission to use it as described above; you can ask us to stop using a specific photo at any time by emailing slwchesterfields@icloud.com.
Please only tag or send us photos if you are 18 or over and have the right to share the image, including permission from anyone else who appears in it.