A website everyone
can browse and use
SLW Chesterfields wants every visitor — however they browse the web — to be able to explore our sofas, chairs, tables and leathers, and to reach a real person if something on the page gets in the way.
Tell us about an access barrierEverything about access, in order
Our commitment
Furniture is personal — so is browsing it
Choosing a Chesterfield, a set of dining chairs, or the right leather for a footstool is a considered, often visual decision. We want that experience to be genuinely usable for visitors who navigate by keyboard, who use a screen reader, who need larger text or stronger colour contrast, or who simply find it easier to speak to a person on the phone.
An honest, ongoing statement
This statement sets out what we aim for, what we've done so far, and where we know the site still falls short. We would rather tell you plainly than claim a level of accessibility we haven't yet reached — and we actively want to hear from you if something doesn't work.
What this statement covers
This statement applies to the whole of slwchesterfields.com, including every product range we sell:
Sofas & Chesterfields
Chairs — armchairs, classic, high back & office
Tables — circular, rectangular & square
Home Accessories, Beanbags, Footstools & Storage Boxes
Patchwork chairs, Chesterfields, beanbags & footstools
Leathers — vintage, pastel, Old English & antique ranges
Leather animals and decorative pieces
Enquiry & contact pages, including size, sample and trade requests
The standard we aim for
WCAG 2.1, Level AA
We use the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the internationally recognised benchmark, as our working target for text, colour, navigation and interaction on this site. It is the same standard referenced in UK public sector accessibility law and widely adopted as best practice across UK retail.
A voluntary commitment, taken seriously
SLW Chesterfields is a small, family-run business rather than a public sector body, so WCAG conformance is not a strict legal requirement for us in the way it is for government websites. We follow it anyway, because it is the clearest, most practical way to make sure our website works for the widest range of customers.
The UK law behind this statement
| Legislation | What it means for us |
|---|---|
| Equality Act 2010 | As a provider of goods and services in England and Wales, we have a duty to make reasonable adjustments so that disabled customers are not put at a substantial disadvantage compared with other customers when using our website or buying from us. |
| Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 | These Regulations set a strict WCAG 2.1 AA duty for public sector websites. They do not legally bind a private retailer like SLW Chesterfields, but we treat the same WCAG 2.1 AA standard as our own voluntary benchmark. |
| Consumer Rights Act 2015 & Consumer Contracts Regulations 2013 | These give every customer, disabled or not, the right to clear pre-contract information and fair treatment when buying online — which is part of why we offer plain-language product pages and multiple ways to ask a question before you buy. |
| UK GDPR & Data Protection Act 2018 | Where you contact us to request information in an alternative format or to report an accessibility issue, we handle your details in line with our Privacy Policy. |
How we've built for access
Text links to every product
Every sofa, chair, table and accessory is reachable through a clear text link or heading, such as the product name shown under each image, rather than through an image alone — so the catalogue can be followed by a screen reader as well as by sight.
Colour is never the only signal
Where a product comes in more than one leather or colourway, each option is identified by its name (for example, "Old English" or "Antique") in the product title or description, not by colour swatches alone.
A structured, consistent menu
Our navigation is organised into the same product categories throughout the site — Sofa's, Chair's, Home Accessories, Patchwork's, Leathers, Animals and Tables — so the structure stays predictable whichever page you land on, including when navigating by keyboard.
Plain-language policies
Our Terms & Conditions, Returns & Refunds, Cancellation, Payment and Privacy pages are written in plain English wherever the underlying law allows, avoiding unnecessary legal jargon so they can be understood on a first read.
Resizable, responsive text
Text on the site is built to resize using your browser's normal zoom and text-size controls, and the layout reflows for smaller screens and browser windows rather than relying on a fixed layout.
A human alternative, always
Every page carries our phone number and email address, so if a page is ever hard to use, you are never more than a call or an email away from someone who can complete your order or answer a question for you directly.
Known limitations
We would rather be candid about where the site currently falls short of full WCAG 2.1 AA conformance than leave you to discover it. We are actively working through the list below.
Image-led product galleries
In progressOur furniture is visual by nature, and many product and category pages lean heavily on photography. We are working through our image library to ensure every photo carries meaningful descriptive text (alt text) rather than a filename or blank description.
Some pages have limited written detail
In progressA number of individual product pages currently show a name, price and image with little supporting written description. We are gradually adding fuller text descriptions — covering dimensions, leather options and construction — to reduce reliance on images alone.
Third-party embedded content
Outside our controlLinks to our Facebook and Instagram pages take you to platforms we do not build or control, and their accessibility is governed by their own statements, not this one.
PDF and downloadable content
Minimal useWe keep our policies as web pages rather than PDFs wherever possible, specifically so their content stays resizable, searchable and readable by assistive technology rather than locked inside a scanned or image-based document.
Alternative ways to browse & buy
If any part of the website is difficult for you to use, every one of these routes reaches the same team and can complete the same order.
Call us
Describe what you're looking for by phone — including sizes, leathers or a specific product you've seen — and we can talk it through and take your order verbally.
07947 700380, Monday–Friday, 09:00–18:00 (GMT)
Email us
Our enquiry page is split by topic — patchwork, sizes and styles, leather samples, and hotel/bar/pub/restaurant orders — so you can describe exactly what you need in your own words, or attach a screenshot, rather than relying on menus alone.
Requesting information in another format
If you need any product details, our Terms & Conditions, or another page on this site in a different format — for example as plain text by email, in a larger print size, or read aloud to you over the phone — please get in touch at slwchesterfields@icloud.com or 07947 700380. We will do our best to respond within a few working days and to find a format that works for you.
Assistive technology
What we aim to support
- Screen readers, including NVDA, JAWS and VoiceOver
- Keyboard-only navigation, without requiring a mouse or touchscreen
- Browser zoom and operating-system text-size settings up to 200% without loss of content
- Reduced-motion preferences, which switch off non-essential animation on this page where your browser or device requests it
If something doesn't behave as expected
Assistive technology varies widely between browsers, devices and versions, so we cannot guarantee every combination will work perfectly. If you find that a particular screen reader, browser or device causes a problem on this site, please tell us the details in Section 10 below — this is genuinely the fastest way for us to fix it.
Feedback & reporting a problem
We want to know if any page, image, form or product link is hard to use with your browser, device or assistive technology.
What's helpful to include
- The page address (URL) or product name where the problem happened
- What you were trying to do, and what happened instead
- The device, browser and any assistive technology you were using, if known
How to reach us
Email slwchesterfields@icloud.com with the subject "Accessibility", or call 07947 700380, Monday–Friday, 09:00–18:00 (GMT). We aim to acknowledge accessibility reports within a few working days.
If you're not satisfied with our response
We hope to resolve any accessibility concern directly and quickly through the contact routes above. If you feel we have not done so, and you believe you have been treated unfairly under the Equality Act 2010, the Equality Advisory and Support Service (EASS) offers free, independent advice to consumers in England, Scotland and Wales on their rights around disability discrimination and reasonable adjustments.
Please note that the formal Public Sector Bodies Accessibility Regulations enforcement route, overseen by the Equality and Human Rights Commission, applies to public sector websites and does not extend to a private retailer such as SLW Chesterfields; the EASS route above is the relevant one for a consumer service like ours.
Reviewing this statement
We review this statement whenever we make a significant change to the website, and at least once a year, to check it still reflects how the site actually works. The effective date at the top of this page shows when it was last reviewed or updated. Where we identify a new limitation, we will add it here rather than remove it quietly.
Talk to us about access
Whether it's a barrier on the website or a question about a product, these routes reach the same small team.
Phone
07947 700380
Mon–Fri, 09:00–18:00 GMT
Write to us
Via our contact page, or by post to our registered office below.
Company information
SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd
- Registered company name
- Harlequin Chesterfield Sofa Ltd
- Company number
- 15921383
- Registered address
- 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom
- Workshop & trading address
- New Victoria Mills, Wellington Street, Bury, BL8 2A, United Kingdom
- Phone
- +44 07947 700380
For contractual terms, see our Terms & Conditions. For how we handle your personal data, see our Privacy Policy. For how you pay, see our Payment Policy.
All of our policies, in one place
Last updated and effective: 24 July 2026 — SLW Chesterfields, operated by Harlequin Chesterfield Sofa Ltd, Company No. 15921383. Registered address: 169 Tottington Road, Bolton, England, BL2 4DF, United Kingdom.