1.6. Returns and Refunds
Our 14 days returns policy applies to non-bespoke orders for domestic customers within the UK mainland only. Trade customers and overseas customers are unable to return orders but please contact us on contact@– Slwchesterfields@icloud.com if you have any issues under warranty.
1.6.1. We will accept the cancellation of a finished order (‘Goods’) subject to the following conditions.
1.6.1.1. The Goods must not have been made to your specification or otherwise personalized (‘bespoke’) to your requirements and your order was not placed following a showroom visit.
Please note all corner units are classed as bespoke and are therefore nonreturnable due to the bespoke size combination of every unit.
Please note all stock items are stock sold as seen and are not subject to our usual returns policy.
These items are reduced in price in line with their condition, please ask your salesperson for more details of the individual stock item. In the event you wish to return a stock item this must be agreed with SLW chesterfields prior to the return and you will be liable for the return transport.
1.6.2. If you cancel, you are obliged to take reasonable care of any Goods delivered to you, which must be kept in a new unused condition.
1.6.3. In the unlikely event of a manufacturing fault or transit damage, all faults will be repaired in situ wherever possible. If this is not possible, we will collect at our cost for factory repair. If the Goods are beyond repair we will offer a replacement of equal value and style where possible, free of charge. Consistent with meeting its obligations under this guarantee, SLW Chesterfields reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
1.6.4. Please note that our cancellations/returns policy does not apply to export orders, stock clearance items, cabinet furniture, accessories, or bespoke items. Bespoke includes items ordered in a colour not offered in the standard swatch listed online. This does not affect your statutory rights.
